STANDARD DELIVERY WITHIN AUSTRALIA
Never the Black Tote are pleased to offer free shipping within Australia for orders over $400. For orders under $400 a flat rate of $15 applies.
If you place your order before midday, Monday to Friday, you will receive your order on the following business day if you are based in Sydney, Melbourne, Brisbane or Adelaide. For all other regions in Australia, you will receive your order within 2-3 business days.
Online purchases delivered outside of Australia will incur a flat fee of $30.
For all deliveries outside Australia we use DHL Express which requires a signature upon delivery, so we cannot post to PO Boxes.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Never the Black Tote cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed.
If you are not completely satisfied with a product you have purchased from us, you may request a refund. Please contact us at firstname.lastname@example.org to request a Return reference number. The product will need to be returned to us within 14 days of you receiving it. You will be responsible for the cost of returning the goods.
To be eligible for a refund the product must:
– be in saleable condition, not used, not worn, undamaged, not tampered with, unwashed and unaltered; and
– be in its original undamaged packaging with all product tags still intact (including the original, undamaged shoe box and dust bag, in the case of footwear);
– not be a sale item.